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As a venue events manager, you know that providing exceptional service is key to attracting new business and keeping clients coming back. However, traditional event planning can hit all kinds of roadblocks.
The back-and-forth of emails, phone calls, and meetings makes it difficult to get everyone on the same page visually. Plus, clients often struggle to picture what their event will look like based on static floor plans. And with feedback scattered across multiple channels, details inevitably get lost in the shuffle.
Improving collaboration with your clients keeps planning organized and efficient. A better client experience creates opportunities for repeat business—not to mention positive word-of–mouth to book new business!
How do you get there? Enter Merri, easy-to-use event design software that elevates and streamlines clients’ experience with your venue.
In this post, we'll show you how to use Merri's cutting-edge visualization and real-time collaboration tools to improve communication with clients throughout the planning process—ultimately leading to more booked events and revenue.
4 Features to Improve Communication With Your Clients
Looking for simple yet powerful tools to streamline and elevate the client experience? Start with some of Merri’s top collaboration features for venues.
2D and 3D Event Designs
At its core, Merri is powerful event floor plan software that enables real-time visualization and editing. Simply submit dimensions, photos, and in-house inventory, and our team of venue artists will turn them into a to-scale 2D floorplan and 3D visualizations.
But more than just creating pretty pictures, Merri allows you to meticulously design and edit event layouts in both 2D and 3D, dragging and dropping furniture, décor, florals, and more with pinpoint accuracy.
This means you can work hand-in-hand with clients and planners, quickly mocking up their concepts visually instead of trying to interpret vague descriptions—especially if they can’t visit the venue in person. As you iterate, they can experience their event coming to life from every angle through Merri's immersive 3D walkthrough mode.
Importantly, you can set permission levels. This means you can get clients involved with certain permissions (e.g. create seating charts) without granting them access to uploading or editing other aspects.
With such a dynamic and visual planning process, miscommunications become a thing of the past. Plus, you’ll save tons of time on the back-and-forth.
Custom Client Dashboards
Tired of endless exports after each feedback round? The Client Dashboard is here to help.
It’s a customizable live webpage to share with your clients and other stakeholders. Think of it as a project headquarters for everything related to your client’s event—from the room(s) they’ll be using, to the seating chart and guest list, vendor rentals, and more.
The Client Dashboard makes it easy to present floorplans and designs to your clients without having to meet in-person. Simply set their permissions and share the link.
Clients are empowered to provide comments and feedback directly within the Dashboard, preventing crucial details from getting lost in endless email chains.
The Client Dashboard also makes staying organized second nature. All designs and documents are in one place, and communication is streamlined through the platform.
Not only that, but a tech-forward, branded experience feels elevated and service-focused—helping clients see and feel how much you care about their event.
Clear, Immersive Visual Format
Merri enhances communication by presenting your ideas in a clear, visual, and immersive format.
From lighting and staging to tenting and tables, clients can see how their event will come together with exciting clarity. This helps them feel more connected to the event and excited about the planning process!
Communication-wise, clients and planners can review and comment on layouts from anywhere, making the planning process more flexible and accessible. This all happens in one tool, so feedback doesn’t get lost in email threads or in-person discussions.
It’s easy to make real-time changes during virtual meetings, allowing your clients to provide feedback and see updates immediately.
Our visual format doesn’t just improve communication with clients. You can grant vendors access to ensure rental orders and installations will work with the overall layout and flow.
Need to share a client’s floorplan with your floral vendor? Simply export a PDF of the design so they have access to measurements, table numbers, size and guests, and more.
Our event design software makes communication and collaboration easier for all stakeholders, saving time and missed details from endless back-and-forth. With a single source of truth, everyone stays aligned throughout the planning process.
Vision Board with In-House Inventory
Creating a Vision Board with venue-provided items helps clients truly envision what your space has to offer.
A Merri membership gives you access to our catalog of 80,000+ items—from furniture, linens, lighting, décor, and more! Browse through our catalog to identify the items you have readily available in-house, and request to have it added to your Vision Board.
Have unique items you’d like to add to your Vision Board? You have the option to upload for free or have a custom item created for a small fee.
Properly tagging items to your Vision Board saves you time from searching for the same things over and over again. Additionally, item tagging allows you to seamlessly integrate the items into the 3D event designs you create for your clients.
These items will be readily available for your clients to view in their custom dashboard, encouraging them to utilize your venue’s in-house offerings.
Elevate the Client Experience with Event Floor Plan Software
Communication breakdowns and misaligned expectations can derail even the most meticulously planned events. With Merri's cutting-edge visualization and real-time collaboration tools, it’s never been easier to offer an elevated client experience while hosting unforgettable events.
- Unlimited 2D and 3D event designs
- Effortless sharing & collaboration
- Branded client dashboards
- Incorporate venue items into designs
- Unlimited events, users, and collaborators—always!
Merri makes it easy to deliver on your venue’s promise—understanding their vision for their event and turning it into reality. Ready to streamline and elevate the client experience at your venue? Try a free 30-day trial of Merri today and see how our event design software can enhance your event planning process.
